Privacy Policy

1. Introduction

a9jili operates an online gaming platform accessible at a9jili.net, offering casino games, live dealer games, sports betting, and related entertainment services to eligible players in the Philippines. In the course of providing these services, a9jili necessarily collects and processes certain personal information about its users.

This Privacy Policy has been prepared in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations ("IRR"), as administered by the National Privacy Commission ("NPC"). It applies to all personal data collected through the a9jili website, mobile application, customer support channels, and any other touchpoint through which you interact with a9jili.

Please read this Privacy Policy carefully. If you have questions about how a9jili handles your personal data, you may contact our Data Protection Officer using the details provided in Section 16 of this Policy.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, a9jili acts as the personal information controller ("PIC") in respect of the personal data it collects from players and visitors. As PIC, a9jili determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

a9jili has appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. Contact details for the DPO are provided in Section 16.

3. Personal Data We Collect

a9jili collects the following categories of personal data from players and visitors:

3.1 Identity and Contact Data

• Full legal name as it appears on your government-issued ID
• Date of birth and age verification documents
• Residential address (including city — Manila, Cebu, Davao, Quezon City, Makati, or elsewhere in the Philippines)
• Email address and mobile phone number
• Government-issued ID details (passport, SSS ID, UMID, driver's license, PhilSys ID)

3.2 Financial Data

• GCash account number or registered mobile number
• PayMaya account details
• Bank account details for BPI, BDO, or Metrobank transactions
• Transaction history, deposit and withdrawal records
• Source of funds documentation where required for AML compliance

3.3 Technical and Usage Data

• IP address, device type, operating system, and browser type
• Login timestamps, session duration, and activity logs
• Game history, wagering records, and betting patterns
• Geolocation data (country and region level)
• Cookies and similar tracking technology data (see Section 10)

3.4 Communications Data

• Records of your communications with a9jili customer support
• Feedback, complaints, and dispute records
• Marketing preference settings and opt-in/opt-out records

4. How We Collect Your Data

a9jili collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the a9jili platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment data from GCash, PayMaya, BPI, BDO, and Metrobank in connection with your transactions.

5. Purpose of Processing

a9jili processes your personal data for the following purposes:

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, a9jili processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, AML obligations under Republic Act No. 9160 (Anti-Money Laundering Act), and tax reporting obligations.
• Legitimate interests: Processing necessary for a9jili's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing and Disclosure

a9jili does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

7.1 Service Providers

Third-party vendors who assist a9jili in operating the platform, including KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting providers, fraud detection services, and customer support software providers. All service providers are contractually bound to process your data only on a9jili's instructions and in accordance with applicable data protection law.

7.2 Regulatory and Law Enforcement Authorities

a9jili may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive. a9jili will notify affected players of such disclosures where legally permitted to do so.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of a9jili's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the successor entity prior to the transfer taking effect.

7.4 Aggregated and Anonymized Data

a9jili may share aggregated, anonymized data that does not identify any individual player with analytics partners, industry bodies, or for research purposes. Such data is not considered personal data under the DPA.

8. Data Retention

a9jili retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR and AMLC record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required under the Anti-Money Laundering Act.
• Customer support records: Retained for three (3) years from the date of the last interaction.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications, after which it will be deleted or anonymized within thirty (30) days.
• Technical and usage logs: Retained for up to twelve (12) months for security and fraud prevention purposes, after which they are anonymized or deleted.

Upon expiry of the applicable retention period, a9jili will securely delete or anonymize your personal data in accordance with its data disposal procedures.

9. Data Security

a9jili implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the a9jili platform
• Encryption of sensitive data at rest, including financial account details and government ID information
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Regular security audits, vulnerability assessments, and penetration testing
• Multi-factor authentication (MFA) for administrative access to systems containing personal data
• Incident response procedures for detecting, reporting, and managing personal data breaches

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, a9jili will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the DPA and NPC Circular No. 16-03.

While a9jili takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the confidentiality of your a9jili account credentials and for ensuring that your device and internet connection are secure.

10. Cookies & Tracking Technologies

a9jili uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and support security functions. The following types of cookies are used:

10.1 Strictly Necessary Cookies

These cookies are essential for the a9jili platform to function correctly. They enable core features such as account login, session management, and security verification. These cookies cannot be disabled without affecting platform functionality.

10.2 Performance and Analytics Cookies

These cookies collect anonymized information about how visitors use the a9jili platform, such as which pages are visited most frequently and whether error messages are received. This data helps a9jili improve the platform experience. These cookies do not collect personally identifiable information.

10.3 Functional Cookies

These cookies allow a9jili to remember your preferences, such as your preferred language, display settings, and game lobby layout, to provide a more personalized experience.

10.4 Marketing Cookies

With your consent, a9jili may use marketing cookies to deliver relevant promotional content within the platform. These cookies track your interaction with a9jili promotions and help us measure the effectiveness of our campaigns. You may withdraw consent for marketing cookies at any time through your browser settings.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the a9jili platform.

11. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by a9jili:

• Right to be Informed: You have the right to be informed of how your personal data is being collected and processed, as described in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data a9jili holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data a9jili holds about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to a9jili's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that a9jili has processed your personal data in violation of the DPA.

To exercise any of the above rights, please contact a9jili's Data Protection Officer using the details in Section 16. a9jili will respond to all verified data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, and you will be notified accordingly.

12. Children's Privacy and Age Restriction

a9jili strictly enforces the 21+ age requirement for all players in accordance with PAGCOR regulations governing online gaming in the Philippines. The a9jili platform is not intended for, and does not knowingly collect personal data from, individuals under the age of 21.

All new registrations are subject to age verification as part of the KYC process. Where a9jili discovers that personal data has been collected from a player who is under 21 years of age, the account will be immediately suspended, all deposits will be returned, and the personal data will be deleted without undue delay.

If you believe that a9jili has inadvertently collected personal data from a minor, please contact our Data Protection Officer immediately at the details provided in Section 16.

13. Cross-Border Data Transfers

a9jili primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or infrastructure located outside the Philippines — for example, cloud hosting or fraud detection services — a9jili ensures that such transfers are carried out in accordance with the requirements of the DPA and NPC regulations.

Specifically, a9jili will only transfer personal data to recipients in countries that provide an adequate level of data protection, or where appropriate safeguards are in place, such as data processing agreements incorporating standard contractual clauses approved by the NPC.

14. Third-Party Links

The a9jili platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies solely to the a9jili platform and does not cover the privacy practices of any third-party websites. a9jili is not responsible for the content or privacy practices of third-party sites and encourages you to review the privacy policies of any third-party services you access.

15. Updates to This Privacy Policy

a9jili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, a9jili will provide notice to registered players via email or in-platform notification prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed of how a9jili protects your personal data. Your continued use of the a9jili platform following the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.

16. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by a9jili, please contact our Data Protection Officer:

Please note that all email addresses displayed on this page are for informational purposes only and are not clickable links. Please copy the address manually if needed.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. For more information, visit the NPC's official channels.